Indonesia eVisa portal to suspend online visa services for eight-hour maintenance

Jakarta — — Indonesia’s official eVisa portal has announced an eight-hour suspension of online visa services overnight from 19 to 20 September 2026 to allow maintenance of the country’s Non-Tax State Revenue (PNBP) financial-service system, according to the site’s general information and FAQ notice.

The eVisa FAQ states that “Indonesia Visa services will be temporarily unavailable from 19 September 2026 21.00 WIB - 20 September 05.00 WIB (Indonesia local time), due to scheduled maintenance of Indonesia’s Non-Tax State Revenue (PNBP) financial service system,” and that services will “resume normal operations on 20 September 2026.”

Western Indonesia Time (WIB) covers Jakarta and other western regions, while Bali operates on Central Indonesia Time (WITA), one hour ahead of WIB. This means the maintenance window runs from 21:00 to 05:00 in WIB, and from 22:00 to 06:00 in WITA.

Scope of the interruption

According to the eVisa portal notice, the interruption affects Indonesia Visa services delivered through the online system, which rely on the PNBP financial-service infrastructure for billing and payment processing.

The Directorate General of Immigration’s eVisa site explains that the maintenance is part of a wider downtime on the national PNBP system, which temporarily prevents the creation and payment of non-tax revenue billing codes across connected government services.

During the outage, users may be unable to submit new online visa applications or complete payments until the maintenance is finished and the portal returns to normal operations.

Impact on travellers and agents

The eVisa FAQ clarifies that the suspension applies to online Indonesia Visa services but explicitly notes that visa exemption and Visa on Arrival (VoA) at arrival ports remain available throughout the maintenance period.

This distinction means that travellers eligible for visa exemption or VoA can still obtain entry permission on arrival, even while the online visa system is unavailable.

However, travellers and visa agents who depend on pre-arranged online visas are advised to avoid initiating new applications or payments during the stated window and instead complete their transactions before 21:00 WIB on 19 September or after 05:00 WIB on 20 September.

Key timing details for Indonesia

• WIB (Jakarta and western Indonesia): 19 September 2026, 21:00 to 20 September 2026, 05:00.
• WITA (including Bali): 19 September 2026, 22:00 to 20 September 2026, 06:00.
• Affected services: Online Indonesia Visa services that use the PNBP billing and payment system.
• Unaffected services: Visa exemption and Visa on Arrival at arrival ports, according to the eVisa FAQ notice.

What users should do

The eVisa portal states that services will resume once the maintenance process is completed and that normal operations are expected on 20 September 2026.

Travellers who initiated applications or payments close to the downtime should log back into the eVisa portal after the stated end of the maintenance window to confirm the status of their transactions.

For any suspended or unsuccessful transactions, the eVisa information page advises users to contact the Visitor Visa Support Desk via live chat at the immigration website or by email to visa@imigrasi.go.id or evoa@imigrasi.go.id, providing proof of payment and transaction details.

Because the PNBP downtime also affects billing creation and payment notifications across multiple government services, users are encouraged to keep records of any attempted payments during the window and to re-check their application status once the system is fully restored.

Sources

• The Official eVisa Website for Indonesia – General Information & FAQ
• Ditjen AHU Online – PNBP Downtime Announcement