Bali consumer group urges equal treatment for domestic and international tourists

Denpasar — Bali’s consumer-protection group YLPK Bali on Thursday, 8 October 2026, urged hotels, restaurants, villas, travel agencies, tourist transport providers and attractions across the island not to discriminate between international and domestic visitors.

Why it matters: Tourism businesses in Bali are being urged to provide domestic and international visitors with fair, safe and non-discriminatory service under Indonesia’s consumer-protection rules.

Director I Putu Armaya said all tourists should receive proper, fair, safe, comfortable, accurate and non-discriminatory service. He said tourists should be treated as consumers whose rights are protected by Indonesian law.

Armaya cited Law No. 8 of 1999 on Consumer Protection, including provisions giving consumers the right to comfort, security and safety, as well as correct, clear and honest information. The law also gives consumers the right to be treated and served properly, honestly and without discrimination, while requiring businesses to provide such treatment.

He said tourism businesses should not demean visitors, make unjustified distinctions or provide discriminatory differences in service. The warning applies to businesses serving both foreign and Indonesian tourists.

Armaya also referred to the Tourism Law, saying tourists are entitled to information about attractions, disaster and emergency mitigation, services meeting tourism standards, health services during travel, and facilities for people with disabilities, pregnant women, older people and children.

Tourists also have rights to legal protection and safety, as well as protection of privacy and comfort while travelling, he said.

A separate statement carried by Koran Jakarta said differences in prices are not automatically unlawful discrimination. Tariff differences may have a legitimate basis when they are clearly and transparently disclosed and comply with applicable rules.

The warning followed separate comments from the Badung chapter of the Indonesian Hotels and Restaurants Association, which said domestic and international visitors should receive the same standard of service. The association said businesses should maintain clear service procedures and take action if staff discriminate against customers.

Sources

• Tribun Bali
• Koran Jakarta
• RRI