Why Does Equal Service Matter to All Tourists in Bali?

Denpasar — Yayasan Lembaga Perlindungan Konsumen (YLPK) Bali called on tourism businesses across Bali to serve foreign and domestic tourists without discrimination on Thursday, 8 October 2026.

Director I Putu Armaya said tourists should receive services that are proper, safe, comfortable, accurate and non-discriminatory. The appeal applies to hotels, restaurants, villas, travel agencies, tourist transportation providers, recreation sites and other tourism businesses.

The group said tourists must be treated as consumers whose rights are protected under Indonesia’s Consumer Protection Law, Law No. 8 of 1999. Those rights include comfort, security and safety when consuming goods or services, as well as correct, clear and honest information.

It also pointed to provisions requiring businesses to serve consumers fairly and honestly. The group said a business should not demean tourists, distinguish between them without reasonable grounds or provide discriminatory service.

Why equal service matters to visitors in Bali

For a foreign visitor, the statement means that nationality should not determine the basic quality or safety of tourism services. In practice, the protections described by YLPK Bali cover information about attractions, disaster and emergency mitigation, services meeting tourism standards, health services during a trip and facilities for people with disabilities, pregnant women, older people and children.

The same rights apply to Indonesian tourists. The group also said tourists are entitled to legal protection, security, privacy and comfort while travelling. Its position was that tourism services should emphasize professionalism, service standards, propriety and respect for consumer rights.

The appeal does not state that every price difference is unlawful. A separate report on the same issue said different tariffs are not automatically discriminatory when they have a lawful basis and are disclosed clearly and transparently. It also reported that consumer disputes may be addressed through mechanisms under the Consumer Protection Law, which provides for administrative sanctions, compensation claims or criminal sanctions depending on the violation.

Sources

• Tribun Bali — Indonesian news report
• Koran Jakarta — Indonesian newspaper report